Frequently asked questions
Do you ship outside of the UK?
currently we do not have any plans to do so
What are your postage rates and how do you ship plants?
We use royal mail tracked or signed and shipping is flat rate of £4.50 over £50 spend is free shipping. Plants are shipped bare root or dry root (will need hydration) without pot or soil
We try and ship within 3 days , in extreme heat or cold orders will be delayed until it is safe for the plants to get to you without causing any stress
What if there is an issue with my order?
if your plants are not viable to send we will contact you first , offering replacement, refund or gift card
Any order you receive and are not happy with please contact us first via the contact page or via our facebook page https://www.facebook.com/succulentswales
I can't find the plant I'm looking for ?
Please contact us we may have it and not listed yet or be able to source it for you , let us know your budget
Can I pick up my order and visit your greenhouses?
we dont have open access to our greenhouses at present , if you live local we can arrange to meet you contact us with any enquiries